Refund & Cancellation Policy
We accept returns within 14 days from the date of receiving your order, providing the product has not been damaged, stained or tampered with. To be eligible for a return, your item must be unused and in the same condition that you received it with all tags attached. It must also be in the original packaging.
We do not accept returns on sales and discounted items or exchanges.
Refunds (if applicable)
Once your return is received, we will send you an email to notify you that we have received your returned item.
Once the item is inspected and approved, then your refund will be processed, and a credit will automatically be applied to your customer profile, credit card or original method of payment, within a certain amount of days.
Please note, customers are liable for shipping costs on all return items. The credit amount returned in our original payment method will be minus the cost of return shipping to our store.
If you still have not received your refund yet, please contact us at email@example.com.
Customized and bespoke orders are made according to the measurements given by the customers, therefore all customized and bespoke styles and measurements are non-returnable and non-exchangeable.
Please login to your customer account, and use the 'Orders' section to request a return on your items, notifying us on the reasons for your return.
Refunds will be done only through the original mode of payment.
Shipping and handling fees are not refundable.
Customers can cancel their order/requested services within 1-2 hours; refund will be made back to the payment solution used initially by the customer.
Bespoke ordered items cannot be cancelled once we cut the fabric as per your measurements.
Please allow for up to 30 - 45 days for the refund transfer to be completed.
For any other queries, please contact us at the below address or via our online contact form.Savanna Creations
Tel: +971 50 71 41 125