Refund & Cancellation Policy
Refund policy:
We accept returns within 14 days from the date of receiving your order, providing the product has not been damaged, stained or tampered with. To be eligible for a return, your item must be unused and in the same condition that you received it with all tags attached. It must also be in the original packaging.
We do not accept returns on sales and discounted items or exchanges.
Customized and bespoke orders are made according to the measurements given by the customers, therefore all customized and bespoke styles and measurements are non-returnable and non-exchangeable.
Please notify us by email at info@savanna-creations.com and return the package to us using a registered courier service.
Refunds will be done only through the original mode of payment.
Shipping and handling fees are not refundable.
Cancellation policy:
Customers can cancel their order/requested services within 1-2 hours; refund will be made back to the payment solution used initially by the customer.
Bespoke ordered items cannot be cancelled once we cut the fabric as per your measurements.
Please allow for up to 30 - 45 days for the refund transfer to be completed.
Contact details:
For any other queries, please contact us at the below address or via our online contact form.
Savanna CreationsTel: +971 50 71 41 125
Email: info@savanna-creations.com